This page provides links to documentation on how to configure your email client to access Office 365. You can set your email client to access your Office 365 account using either Exchange or Internet Message Access Protocol (IMAP) settings.

Exchange Versus IMAP

Oct 17, 2014 Question: Q: Yosemite (10.10) mail will not connect to Exchange mail server I had participated in the Yosemite public beta, and then last night I upgraded to the Yosemite (10.10) release version. I tested this on my MacBook Pro by updating the system in place, partially to ensure that my apps would work fine with the new OS version.

There are several advantages to setting up your email client to use Exchange rather than IMAP settings. Exchange only requires that you provide your email address and password for set up; IMAP, however, requires additional server information. Exchange also provides direct access to the USC calendar that is a part of your Office 365 account.

At this time, ITS supports both methods of setting up your account.

Setting Up an Office 365 Account Using Exchange

For documentation on setting up your Office 365 account on an email client using Exchange, please see the links in the side navigation to the right of this page.

NOTE: The versions of Outlook that are listed below are the only versions that are supported by Microsoft for use with Office 365.

Outlook 2016
Outlook 2016 for Mac
Outlook 2010 SP2, version 14.0.7015.1000 (and greater)
Outlook 2013 SP1, version 15.0.4569.1506 (and greater)

To determine which version of Outlook you are using, please see Microsoft’s How to determine Outlook version information page.

Setting Up an Office 365 Account Using IMAP

Below you will find information on configuring ITS-supported email clients to access your Office 365 account using IMAP. You will need to know your Office 365 email address, password, and the Office 365 server settings in order to successfully set up your email client.

IMAP Server Settings

The following are the incoming and outgoing IMAP server settings for Office 365.

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The following Microsoft links provide step-by-step information on how to connect your email client to Office 365 using the IMAP protocol.

NOTE: The versions of Outlook that are listed below are the only versions that are supported by Microsoft for use with Office 365.

Outlook 2010 SP2, version 14.0.7015.1000 (and greater)
Outlook 2013 SP1, version 15.0.4569.1506 (and greater)
Outlook 2016
Outlook 2016 for Mac

To determine which version of Outlook you are using, please see Microsoft’s How to determine Outlook version information page.

Getting Help

For assistance configuring your email client for Office 365, please contact the ITS Customer Support Center.

Apple's straightening out Mail problems with Yosemite, plus making it easier to attach big files

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If there's one singularly weak spot in Mavericks, it's Apple's Mail app. It a mess, especially for Gmail users, and every Mavericks update has sought to fix it somehow. What's so incredibly frustrating is that Mail was, for the most part, solid in Mountain Lion. Mavericks Mail's many faults has left some users apoplectic, while others have gone to third-party mail clients in search of a better experience. Fortunately, Apple seems to have gotten the message, because Mail in OS X Yosemite is better.

Back to the fundamentals

Apple hasn't apologized for how much of a disaster Mail is in Mavericks, but the message was apparent at the WWDC 2014 keynote.

'...we really focused on the basics,' said Apple SVP of software engineering Craig Federighi at the WWDC keynote. 'Reliable syncing, fast switching between mailboxes, quick fetches of your new mail, the basics.'

In other words, everything that Mavericks Mail managed to screw up. Thank goodness.

I'll reserve final judgment for the general release later this year, but I will say that Yosemite Mail is snappier than before and less prone to many of the problems I'm accustomed to in Mavericks, so on balance I'd say it's a welcome change.

Improved interface

Like other Apple applications in Yosemite, Mail has gotten a facelift to conform to the Yosemite look and feel. Typography is clearer, with translucency added to the Mailboxes sidebar.

There aren't any major changes to Mail's layout in this new release, just some enhancements here and there for clarity and simplicity. You'll now see a round profile image appear to the right of the sender's e-mail address. If no profile image is available, Mail displays their initials instead.

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Markup

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Mail has always made it easy to attach documents, but Apple's taking it one step further by introducing a new feature in Yosemite called Markup. Markup makes it possible to do exactly that — mark up the files you attach in mail.

What's more, Markup sports a magnifying loupe, so you can draw attention to a specific portion of the attached document by zooming in. You can also draw shapes like arrows, and circles, which Markup will automatically try to straighten and neaten up. You also have the ability to draw shapes and add text annotations, and fill out PDF file attachments, complete with signature.

Markup isn't doing anything that you can't do already with apps like Napkin or Skitch, which may leave some concerned that Apple is once again pushing out third party developers with this new feature. But Napkin and Skitch are standalone apps that enable you to mark up images. Markup is embedded as a feature of Mail, which limits its overall utility as a markup tool.

Mail Drop

Exchange Server Address For Mac Yosemite Download

One of the biggest pain points with mail use is attaching files. Internet service providers and e-mail providers often put restrictions on the maximum size of file attachments to keep their servers from getting clogged up with pictures of people's kids and videos of graduation processions. Apple's doing something about that with a new OS X Yosemite Mail feature called Mail Drop.

Mail Drop shunts off the collection and retrieval of file attachments to iCloud, making it possible to attach much larger files than you ever could before — up to 5 GB at a whack.

As far as other Apple Mail users are concerned, it's business as usual: Apple's made the process transparent, so you'll still see the file enclosure attached just like you always have.

But if you're using a different Mail client, or if you're on a PC or another computer, you'll see the attachment as a text link. Clicking on it will then retrieve the file.

The bottom line

Even if Apple only makes good on the promise of improving Yosemite Mail's 'fundamentals,' they'll give plenty of reason for Mavericks users to celebrate. The new features like Markup and Mail Drop are certainly going to make many Mail users' lives easier, too.

Have you had problems with Mavericks Mail? Do you often attach big files to emails? What features in Yosemite Mail excite you? Let me know in the comments.

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Apple's Back to School promo is now live in Europe, Asia, and more

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Following its launch in the United States, the Apple Back to School promotion is now live in Europe, Asia, Mexico, and the Middle East with AirPods on offer.